Refund, Return and Cancellation Policy
Definitions
“We”, “Us”, “Our” refers to Criticalkare Pharmacy.
“You”, “Your” refers to the customer or website user.
Refund Policy
Criticalkare Pharmacy will offer a full refund if:
- 1. You received a defective item.
- 2. The ordered item(s) is past its expiry date.
The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing, and we have no control over that. If the mode of refund is by Wallets, credit should be available within 24 hours.
How to Request a Refund:
- 1. To request a refund, email us, within 3 days of receipt, your order details, including the reason why You are requesting a refund. You can also raise a request on our website/App. The Company may also request you to upload pictures of the product(s) received in order to process the refund.
- 2. Company will verify the request within 3 working days from the time of receipt of your request. Once the claim is verified as genuine and correct, www.criticalkarepharma.com will initiate the refund process. In case of refund, www.criticalkarepharma.com may also initiate the collection process in which case you will be required to pack the product(s) in the original manufacturer’s packing for collected by www.criticalkarepharma.com.
- 3. If you have any queries, do call our help desk at +91-99989-48971, email us at contactus@criticalkarepharma.com
Return Policy
www.criticalkarepharma.com may allow return of product(s) if:
- 1. Product(s) does not match your order.
- 2. Product(s) delivered are past the expiry date.
If you have received a damaged product, do not accept the delivery of the product. If after opening the package you discover that the product(s) is damaged, the same may be returned for refund or replacement. www.criticalkarepharma.com does not promise a replacement for all the product(s) as it will depend on the availability of the said product(s). In such cases, refund will be offered to you.
www.criticalkarepharma.com will not accept liability for such delivery issues if you fail to notify us within 1 working days of receipt.
In case you to want to return a product or products that are not defective, we may allow the return of unopened, unused products after deducting a 20% restocking charge, provided You notify us of such return within 3 days of receipt. www.criticalkarepharma.com will not accept returns if you fail to notify within 3 days of receipt.
Returns are subject to the following conditions:
- 1. Wrong ordering of product(s) does not qualify for returns.
- 2. Batch number of the product(s) being returned should match as mentioned on the invoice.
- 3. Returns arising out of change in prescription do not qualify for returns.
- 4. Product(s) being returned should compulsorily be in their original manufacturer’s packaging i.e., with original price tags, labels, bar-code and invoice.
- 5. Product(s) being returned should compulsorily be in their original manufacturer’s packaging i.e., with original price tags, labels, bar-code and invoice; and
Return Policy Exceptions
Certain categories of products are not returnable. The details of the non-returnable products are mentioned below:
- Medicines: Temperature sensitive products (Cold Chain Products).
- Prescription medications
- Opened or used health and wellness products
- Items purchased on clearance or promotional offers
www.criticalkarepharma.com does not offer replacements or exchanges of the above non-returnable products. Also, www.criticalkarepharma.com reserves the right to refuse returns or refunds for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange”.
Return Process
To request a return, email us, on the same day of receipt, your order details, including the reason why you are requesting a return. The www.criticalkarepharma.com may also require you to upload pictures of the products received in order to process the return.
Company will verify the request within 3 working days from the time of receipt of your request. Once the claim is verified as genuine and correct, www.criticalkarepharma.com in will initiate the collection of the product(s) to be returned. You will be required to pack the product(s) in the original manufacturer’s packing.
Return Shipping: You are responsible for covering the shipping costs associated with returning an item unless the return is due to an error on our part (e.g., wrong or defective item). Non-Refundable Shipping Costs: Original shipping fees are non-refundable.
If you have any queries, you can reach us at our help desk at +91-99989-48971, email us at contactus@criticalkarepharma.com
Cancellation Policy
You can cancel the product(s) ordered on the Website/App within 12 hours of placing the order. Orders once shipped cannot be cancelled.
Criticalkare Pharmacy reserves the right to cancel orders in cases including but not limited to non-availability of product or quantities ordered by you, or inaccuracies or errors in the pricing information.
Criticalkare Pharmacy may also cancel orders if:
- 1. Product(s) ordered are not for self-consumption but for commercial resale.
- 2. Multiple orders placed for the same product at the same address.
- 3. Bulk quantity of the same product is ordered.
- 4. Invalid address provided in the order details.
- 5. Any malpractice used to place the order.
